Shipping & Returns

Shipping

We're pleased to offer complimentary shipping on all UK mainland orders.

Shipping Times & Rates

Currently we are only able to accept online orders to shipping addresses within the United Kingdom, and do not ship internationally.

For each address within the United Kingdom, the following charges apply:

Ground Shipping: £0.

Please allow 4-5 business days. Items ordered together may not always ship together.

Returns

All products you purchase from Mug & Snug, except items that are reduced a sale, are protected by a 14 day money-back guarantee which, in accordance with the distance selling regulations, guarantees a full refund if the item is returned in unused/unopened condition, within 14 days of receiving the order. We are unfortunately unable to offer free returns after this period.

All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery not included) will be credited when Mug & Snug has received and processed your return. This will typically be 7-10 business days after the item was delivered back to us.

Returns PDF

Download our Returns Form

The item must be returned in new, sealed and unused condition, in the original box and with all paperwork to insure a refund. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, or the box. We cannot accept a return of any item with any indication that it has been used.

Items are typically shipped from our international gallery locations, please message us at team@mugandsnug.com for your orders relevant returns address.

Damaged Goods

If you receive a damaged or defective item, you must e-mail us within 24 hours of delivery. Please supply your order number from your original confirmation e-mail or receipt, as well as your e-mail address and contact telephone number.

Regrettably for damaged or defective items outside of 24 hour period from delivery cannot be refunded as time sensitive insurance will have expired.